RēFORME Policies

We value your time and the time of our providers. Our policies are designed to keep our schedule running smoothly, allow us to provide each client with the time and attention they deserve, and make appointment availability as fair as possible for everyone.

By scheduling an appointment with RēFORME, you acknowledge and agree to the following policies.

Appointment Cancellations & Rescheduling

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled less than 48 hours before the scheduled appointment time will be subject to a $75 late cancellation fee.

This policy applies to all scheduled appointments, including consultations, treatments, follow-up appointments, and wellness visits.

We understand that unexpected situations can occur. Exceptions for true emergencies may be considered at the discretion of RēFORME management.

No-Shows

Clients who fail to arrive for a scheduled appointment without providing notice will be considered a no-show and will be charged a $75 fee to the card on file.

Any outstanding cancellation or no-show fees must be paid before another appointment can be scheduled.

Repeated late cancellations or no-shows may result in additional booking requirements, including prepayment for future appointments or limitations on future scheduling.

Late Arrivals

Please arrive on time for your scheduled appointment.

Clients arriving more than 15 minutes after their scheduled appointment time will need to reschedule and will be charged the $75 cancellation fee.

Our appointments are scheduled specifically to allow each client adequate time with their provider. Accommodating an arrival more than 15 minutes late can affect the appointments scheduled after yours, which is why we are unable to extend appointment times due to late arrival.

If you believe you may be running late, please contact us as soon as possible.

Card on File

A valid credit or debit card is required to be securely stored on file in order to schedule and maintain an appointment with RēFORME.

Your card on file will not be charged simply for reserving an appointment. It may be charged when a fee is owed under our cancellation, no-show, or late-arrival policy.

If the card on file is declined when a cancellation or no-show fee is due, the outstanding balance must be paid before any future appointments can be scheduled.

Appointment Reminders

Appointment reminders are provided as a courtesy. Clients remain responsible for remembering their scheduled appointment date and time regardless of whether a reminder is received.

Not receiving an appointment reminder does not waive the cancellation, no-show, or late-arrival policy.

Client Forms

New and updated client forms may be required prior to treatment. Please complete all requested intake forms, medical history forms, treatment consents, and other required documentation before your appointment when instructed.

Treatment may need to be delayed or rescheduled if required forms have not been completed.

Treatment Results

Every client responds differently to aesthetic and wellness treatments. While our providers will recommend treatments based on your individual goals, anatomy, medical history, and clinical assessment, specific results cannot be guaranteed.

Certain treatments may require a series of appointments, maintenance treatments, or follow-up adjustments to achieve or maintain the desired result.

Refunds & Completed Services

Due to the nature of medical aesthetic and wellness services, all completed treatments are final and non-refundable.

Payment for services is due at the time treatment is provided unless another payment arrangement has been approved in advance.

Prepaid services, packages, promotional purchases, deposits, and medications are non-refundable unless otherwise required by law or specifically stated in the terms of the offer.

Promotions & Special Pricing

Promotional pricing, discounts, rewards, and special offers are subject to their individual terms and expiration dates.

Unless specifically stated otherwise, promotions may not be combined with other offers, discounts, or promotional pricing.

Medical Eligibility

Scheduling an appointment does not guarantee that a particular treatment will be performed.

All medical aesthetic and wellness treatments are subject to provider assessment. A provider may recommend modifying, postponing, or declining a treatment when they determine that proceeding would not be medically appropriate or in the client’s best interest.

Policy Acknowledgment

By scheduling an appointment with RēFORME, you acknowledge that you have reviewed and agree to our appointment and practice policies, including authorization to charge the card on file when a fee is incurred under the cancellation, no-show, or late-arrival policy.

Policies and pricing are subject to change. The policies in effect at the time of your appointment will apply.